Terms & Conditions

 Trusted Service Company, LLC

“TruServCo” & “TruServ” 

Standard Terms and Conditions:

*terms subject to change at any time. 

1) Legally Binding Agreement: 

By signing a contract with Trusted Service Company LLC, you are signing a legally binding contract for work to be completed at an agreed-upon price. In the event that you break this contract, all deposits made to the company may be surrendered as damages.

2) Product Warranties: 

All warranties are limited to those offered by the manufacturers of the products used. Trusted Service Company LLC makes no additional warranties. However, Trusted Service Company LLC does warranty the services performed. If you ever have a concern regarding our work, Trusted Service Company LLC should be notified immediately.

3) Water Usage: 

By signing this agreement, you agree to provide Trusted Service Company LLC the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.

4) Electrical Usage: 

By signing this agreement, you agree to provide Trusted Service Company LLC the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required it will be at an additional charge.

5) Color and Tone Concerns: 

The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project,  as densities and other characteristics vary across and throughout the wood. Trusted Service Company LLC and its associates attempt to represent the final finish color and tones as best as possible. While we can often give you an idea of the overall color or tone you must expect some variance in the overall finish.

6) Courtesy:

While Trusted Service Company LLC is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individual property away from the work area. This includes but is not limited to; furniture, plants, electronics or any other personal property. Children and pets must be kept off the work surface for at least 24 hours after our work is completed. This is for your safety as well as our own.

7) Payments: 

Payments to Trusted Service Company LLC are due as per the contract schedule and are to be paid by check, cash or credit. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred by Trusted Service Company LLC related to the collection process of outstanding balances.

8) Scheduling: 

Scheduling in a business which productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified of any changes.

9) Removal & Replacement of Personal Property Contents: 

Removal and replacement of personal property such as: grills, deck furniture, planters and any other personal items are the responsibility of the homeowner. Should we need to remove items from around the property, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.

10) Damages: 

Trusted Service Company LLC is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Trusted Service Company LLC will not be responsible for such conditions. Trusted Service Company LLC will not be responsible for loose mortar that may dislodge during the cleaning process. Trusted Service Company LLC will not be responsible for any dislodge wood from aging wood surfaces during the cleaning process.

11) Stains: 

Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project. Sometimes these stains cannot be removed at all. Trusted Service Company LLC will attempt to remove as much stain as possible, each stain spot may vary in the amount of removal during the process. 

12) Watertight: 

Trusted Service Company LLC Services expects your property to be in good repair and weathertight. This includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Trusted Service Company LLC Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Trusted Service Company LLC will still perform precautionary measures to help mitigate any water damage to the property.

13) Sphaerobolus

Trusted Service Company LLC cannot guarantee removal of sphaerobolus aka “artillery fungus” from exterior surfaces. Depending on the severity and length of time of the mold on the surfaces, sphaerobolus can be very tough to remove completely. Trusted Service Company LLC will do its best at removal but results may vary. 

14) Window Spotting: 

Windows may become water spotted as a result of our services. Window cleaning is NOT included. Additional window cleaning service may be needed after wash services.

15) Concrete: 

The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab. Stains, marks and other imperfections may vary in color or size after being treated. In some cases not all stains or marks can be completely removed.